Introducing our Vet-Client Charter 

Veterinary care works best when we work together. Here's what we promise — and what we ask — to keep your pet at the heart of every decision 💚

We’re in this together.

Your pet’s health and happiness is our shared goal. This relationship is a partnership — built on honesty, kindness, and doing our best for the one who matters most: your pet.

What You Can Expect from Us:

Expert care and compassion – We’ll bring our knowledge, skill, and empathy to every visit.

Clear communication – We’ll explain your pet’s condition, treatment options, and what's involved in a way that’s easy to understand.

Realistic and respectful conversations around cost – We know veterinary care comes with a cost — and we’ll never lose sight of that. While we can’t always remove that reality, we promise to work with you to find options that are achievable for you and still meet your pet’s needs.

Respect for your decisions – You know your pet best, and we’ll support you in making informed choices that fit your circumstances.

Support through difficult moments – From tough decisions to uncertain outcomes, we’ll stand beside you with compassion and guidance.

What We Ask from You:

Kindness and patience – We’re people too, doing our very best for animals who can’t speak for themselves.

Honesty about your pet and your situation – Whether it’s a change in symptoms or what you’re comfortable spending, we can only help if we have the full picture.

Keeping appointments and following advice – This helps us give your pet the consistency and care they deserve.

Ask questions – You're never expected to know it all. If something’s unclear or worrying, please let us know.

Be your pet’s advocate – You're their voice. Trust your instincts and help us understand who they are at home.

Our Shared Responsibility: To Your Pet

Together, we promise to:

Put their health and welfare first

Treat them with gentleness and dignity

Make decisions in their best interest, guided by love, knowledge, and realism

Do the best we can — together — within what’s possible

Together, We’ll Find the Way Forward

Veterinary care isn’t always simple — and we understand that it isn’t always affordable. But please know: we’re here to help you navigate it. We’ll be honest, we’ll be kind, and we’ll always try to find a path that balances your pet’s needs with your circumstances.

We will do the best we can. You will do the best you can. And together, we’ll do what’s right for your pet.